Terms of Service

Last updated: May 23, 2026

1. Service and territorial scope

Turnix is an application for managing and viewing work shifts. The service is provided "as is" for personal, non-commercial use.

These Terms of Service apply in the following 32 jurisdictions:

Minimum age of use: 18 years old (the service is intended for adult healthcare professionals) or, alternatively, the minimum digital consent age established by the user's country of residence (art. 8 GDPR: between 13 and 16 years depending on the EU member state) with the explicit authorization of the holder of parental responsibility. For the United Kingdom, the UK Age Appropriate Design Code 2020 ("Children's Code") issued by the ICO applies. Use of the app constitutes a declaration that you have reached the required minimum age.

2. Freemium model and subscription

Store commission transparency: a commission of up to 30% of the subscription price is retained by the store (Apple App Store / Google Play) as a platform and distribution fee. The residual share recognized to Turnix for the provision of the service is approximately 70% of the price paid (reduced to a 15% store commission after the first year of continuous subscription by the same user, under the Apple and Google policies in force since 2021). This information is purely transparent and does not affect the final price paid by the user, which remains the one shown on the purchase screen.

3. Automatic renewal

Price changes: Turnix may modify the subscription prices. Any change to the price applicable on automatic renewal will be notified by e-mail and/or in-app notification at least 30 days in advance of its entry into force (EU: art. 19 Directive 2011/83/EU on consumer rights + Directive 770/2019 art. 19 on the supply of digital content; UK: Consumer Rights Act 2015). The user can disable automatic renewal before the renewal date in order to avoid the new price being applied. Price changes do NOT apply retroactively to the period already paid for.

4. Cancellation and right of withdrawal

Subscription cancellation

14-day right of withdrawal (European Union + EEA)

Under Directive 2011/83/EU on consumer rights (transposed in all EU+EEA states), you have 14 calendar days from the purchase of the Premium subscription to withdraw without giving any reason. Withdrawal is exercised by sending written notice to info@turnix.ch or directly via your store account (App Store / Google Play). The refund is issued by the store within 14 days of confirmation of the withdrawal.

Note: if you have used the Premium service beyond the 14-day free trial period and have significantly consumed the Premium features, the refund may be partial (digital content unbundling rule, art. 16 lett. m Directive 2011/83/EU).

14-day right of withdrawal (United Kingdom)

Under the Consumer Rights Act 2015 and the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 (SI 2013/3134), you have 14 calendar days from the purchase to withdraw without giving any reason (cooling-off period). The exercise is similar: e-mail info@turnix.ch or via the store. The right may be excluded if the digital service was supplied with your express consent during the cancellation period (regulation 37).

Switzerland

Swiss law does not provide for a mandatory legal right of withdrawal for digital distance services, but Turnix voluntarily guarantees the same 14-day period for cross-territory consistency with the EU+UK.

5. Trial period

6. Premium features

The Premium subscription (CHF / EUR 19.90 / year) unlocks:

Evolution of Premium features: new features may be added and existing features may be improved, replaced or withdrawn. The withdrawal of a substantial Premium feature will be notified by e-mail and/or in-app notification at least 30 days in advance of its entry into force and will entitle the user, where applicable, to a proportional price reduction or to cancellation of the subscription with a pro-rata refund for the unused remaining period (EU: Directive 770/2019 art. 19 on the supply of digital content and services, as transposed in each member state; UK: Consumer Rights Act 2015 §§ 35-49; CH: Swiss Code of Obligations art. 197 ss.).

7. Data and privacy

Processing of personal data is described in the Privacy Policy, also available in the app Settings.

8. Limitation of liability

Turnix does NOT automatically interpret the content of the shift PDF cells. The app shows the user the real image of the cell (visual sticker) exactly as it appears in the original PDF, recognizing identical or modified shifts through visual comparison (pHash fingerprint). Any times extracted from the PDF legend are used only to set local alarms and do not constitute professional advice. The user is responsible for verifying the displayed data before using it for work purposes.

Maximum liability cap: in accordance with UK Consumer Rights Act 2015 section 50 (fair limitation clauses) + EU Directive 93/13/EEC on unfair terms in consumer contracts, Turnix's total liability towards the user is limited to the amount of the annual Premium subscription (CHF / EUR 19.90) per user per year of subscription. For freemium (non-Premium) users, the maximum cap is CHF / EUR 0. This limitation does not apply in cases of wilful misconduct or gross negligence by the controller, nor in cases where the mandatory law of the user's country of residence provides for non-derogable liability limits for the protection of the consumer.

Exclusion of indirect damages: Turnix is NOT liable for indirect damages, consequential damages, loss of profits, loss of reputation, loss of work opportunities, or loss of data not backed up by the user. These exclusions apply to the maximum extent permitted by the applicable law of the user's country of residence; mandatory consumer protection rules remain unaffected.

8.1 Legal warranty of service conformity

EU Directive 770/2019 (supply of digital content and digital services), as nationally transposed by each EU member state: for continuous subscription-based digital services, Turnix guarantees the conformity of the service for the entire duration of the subscription. In the event of non-conformity of the service (e.g. substantial malfunction, prolonged unavailability, loss of advertised Premium features), the user is entitled to:

Equivalent warranties for Switzerland and the United Kingdom:

The user is required to report any non-conformity promptly to info@turnix.ch, providing sufficient elements to document the non-conformity (description, device, app version, screenshot/log).

9. Applicable law and jurisdiction

These Terms of Service are governed and interpreted in accordance with the law of the user's country of habitual residence, in compliance with Regulation (EC) 593/2008 (Rome I) art. 6 on consumer contracts for the EU + EEA, and equivalent rules for Switzerland and the UK.

Applicable law by macro-area

Jurisdiction

For disputes with EU+EEA consumers, the consumer's forum applies (art. 18 Regulation EU 1215/2012, Brussels I bis). For Swiss consumers: the consumer's place of residence (art. 32 Swiss CPC). For UK consumers: the English forum or the consumer's place of residence (Civil Procedure Rules 1998).

In any case, the consumer user benefits from the mandatory consumer protection rules of their country of residence, regardless of the applicable law chosen in these Terms.

Online dispute resolution (ODR — EU)

As an alternative to court proceedings, consumers in the European Union may use the ODR (Online Dispute Resolution) platform set up by the European Commission pursuant to EU Regulation 524/2013: https://ec.europa.eu/consumers/odr/.

Preliminary informal resolution

Before resorting to legal action, the parties undertake to attempt an amicable resolution of the dispute through written communication addressed to info@turnix.ch within a reasonable period of 60 days from the first formal notice. This informal undertaking does not prejudice the non-derogable consumer rights provided by the applicable law.

10. Changes to these Terms

Turnix reserves the right to modify these Terms of Service at any time in order to adapt them to changes in the law, to changes in the service or to new operational requirements. Substantial changes (price changes, reduction of features, changes to liability clauses or to the applicable law) will be notified to the user by e-mail and/or in-app notification at least 30 days in advance of their entry into force.

Continued use of the service after the changes come into force constitutes acceptance of the new conditions. A user who does not accept the changes may, before they take effect:

Non-substantial changes (editorial corrections, clarifications, link updates, additions of regulatory references) take immediate effect and will be indicated in the "Last updated" section at the top of this document.