Support

Need help with Turnix - Shift and Life? Here are the most common answers; for anything else, write to us.

Contact

Write to info@turnix.ch. If you write about a problem, tell us your phone model and the steps you took: it helps us understand what happens.

Frequently asked questions

How do I upload my shift PDF?
In the calendar, tap + in the bottom bar and choose “Upload PDF shifts”. Select your department's PDF and, the first time, choose your name in the list: Turnix crops your cells and puts them in the calendar. The PDF stays on your phone.
I don't have a PDF, or my department's PDF cannot be read
You can enter your shifts by hand: create shift types (code, times, colours) and put them on days, also with a rotation of up to 90 days at a time. If your department's PDF cannot be read, write to us.
How do I set one alarm for every shift of the same type?
Tap the alarm icon in the bottom bar: the “Cell alarms” page opens. Tap “Add recurring” and choose the shift: the alarm rings on every day of that type, also in the PDFs of the following months. It is a Premium feature, included in the 14-day trial; single alarms are free.
Alarms do not ring or are late (Android)
Open Turnix's Settings. If you see “Exact alarms disabled”, tap “Enable”: without the “Alarms & reminders” permission an alarm can be late. If you see “Alarms at risk when phone is idle”, tap “Disable optimization”: battery saving can stop the alarm from ringing while the phone is idle.
What is free and what is Premium?
Free: shifts from the PDF or by hand, changed days, single alarms, events and to-dos, evening summary, shift sharing, widget. Premium: alarms per shift type and sleep features, statistics with PDF report and CSV data, image of the month, Google Calendar, health modules, the Companion and Insights. The full list is in the Terms of Service, section 6 (Android · iPhone).
How do I cancel the subscription?
On Android: in the app Settings → Subscription → “Manage or cancel on Google Play”, or from your Google Play subscriptions. On iPhone: open the Settings app, tap your name, then “Subscriptions”. Uninstalling the app or deleting your account does not cancel the subscription.
How do I share my shifts?
Open Settings → “Shift sharing” → “Share your shifts”: create a code to give to your colleague, or use “Show QR” for a QR to scan. Once they accept it, they see your shifts (name and times) and your name read-only, until you revoke it.
New phone: will I find my data?
Shifts, events, to-dos and alarms are saved on the server with your account: on the new phone, sign in with the same account. The cell images and the PDFs stay on the old phone: on the new one, the bell tells you which months' PDFs to upload again. Health data (sleep, wellbeing, cycle and reminders) stays only on the old phone.
How do I delete my account?
In the app: Settings → “Delete account”, type DELETE and confirm. If you no longer have the app, write to us from your account's e-mail address. What is deleted and what remains: Delete your account (Android) and Delete your account on iPhone.
Can I delete my data without deleting my account?
Yes: Settings → “Reset all data” deletes shifts, events, to-dos, alarms, shift types, health data, images and PDFs, and keeps your account.
I use an iPhone: which documents apply?
For iPhone the Privacy Policy for iPhone and the Terms for iPhone apply: the subscription goes through the App Store and you can also sign in with Apple. The iPhone version is coming soon.

Documents